Glehill menu
  • Gledhill Spares
  • Gledhill Response
  • Customer Support
  • Merchant Login

Phone Call Us 01253 474550

  • Home
  • Productskeyboard_arrow_down
    • Unvented cylinders
    • Vented cylinders
    • Thermal storage
    • Alternative energy
    • Bespoke cylinders
  • Tradekeyboard_arrow_down
    • Product downloads
    • Find a Gledhill Stockist
    • Technical support
    • The Gledhill Difference
    • Gledhill Xpress
    • Gledhill Roadshow
    • Factory Tours
    • Our Distribution Network
    • G3 unvented training course
    • Exporting
  • News
  • Case Studies
  • Aboutkeyboard_arrow_down
    • Our history
    • Industry innovations
    • Gledhill sales team
    • HWA accreditation
    • FAQs
  • Contact
menu Menu
  • Home
  • Products
    • Unvented cylinders
    • Vented cylinders
    • Thermal storage
    • Alternative energy
    • Bespoke cylinders
  • Trade
    • Product downloads
    • Find a Gledhill Stockist
    • Technical support
    • The Gledhill Difference
    • Gledhill Xpress
    • Gledhill Roadshow
    • Factory Tours
    • Our Distribution Network
    • G3 unvented training course
    • Exporting
  • News
  • Case Studies
  • About
    • Our history
    • Industry innovations
    • Gledhill sales team
    • HWA accreditation
    • FAQs
  • Contact
Home > About Us > HWA accreditation

HWA Charter Member

We understand that consumers and industry are familiar with the notion of manufacturing standards. The hot water industry, like all manufacturing businesses, are governed by standards, be them British or European. A product that adheres to manufacturing standards; whilst reassuring, is not unexpected.

Gledhill, along with members of the Hot Water Association (HWA) has developed an additional standards framework, which each member company signs up to – The HWA Charter.

The HWA Charter

The Charter offers consumers quality assurance, product satisfaction, and confidence in the manufacturer, that they will deliver a service beyond just supplying the product.

The HWA Charter Code of Practice requires that, all members adhere to the following:

  • To supply fit for purpose products clearly and honestly described
  • To supply products that meet, or exceed appropriate standards and building and water regulations
  • To provide pre and post sales technical support
  • To provide clear and concise warranty details to customers

Independently audited

Charter members are independently audited before the status of charter member is awarded. Independent governance supports the charter principle of being clear and honest. Not only do members have to comply with the charters standards, they also have to show an external accreditor how they do it.

A committed industry

Gledhill, along with other members, will continue to periodically review and develop the charter standards, making sure that they maintain the standards set for the industry, and also continue to deliver on the needs of today’s consumers.

HWA charter members are committed to providing hot water storage solutions that not only meet manufacturing standards, but deliver the ‘full package’, product, support, service and all.

Engineers working with charter member products can expect:

  • Clear and complete fitting instructions
  • After-sales support, with easy access to help and advice, including technical support
  • Spare parts if required
  • Clear terms and conditions for product warranty

For further information on the HWA Charter Membership go to www.hotwater.org.uk.

Take a look at the HWA Hot Water Cylinder Consumer Servicing Guide

Related Pages

  • About Us Home
  • FAQs
  • Gledhill sales team
  • HWA accreditation
  • Industry innovations
  • Our history

This website uses cookies to give you the best experience.

Learn More

I agree to cookies

Products

  • Unvented cylinders
  • Vented cylinders
  • Thermal storage
  • Alternative energy
  • Bespoke cylinders
  • Central plant options
  • Commercial cylinders

About Us

  • Our history
  • Industry innovations
  • Gledhill sales team
  • HWA accreditation
  • Terms and Conditions

Gledhill Response

  • Homepage
  • Repairs & maintenance
  • Technical helpline
  • Contact

Gledhill Spares

  • Homepage
  • Manual downloads
  • Parts enquiries
  • Contact

Contact

Gledhill Building Products Ltd,

Sycamore Estate,
Squires Gate,
Blackpool
FY4 3RL

Tel: 01253 474550
Fax: 01253 474551
Email: sales@gledhill.net

  • Privacy Policy
  • Employee Privacy Notice
  • Cookie Policy
  • Group Tax Strategy
© 2021 Gledhill. All Rights Reserved.