Golden Key Partnerships
Golden Key Partners are our most valued customers and our prestigious scheme is designed to create a 3-way partnership between ourselves, qualifying house builders and their chosen installers, bringing benefits to everyone:
Golden Key Logo The house builder benefits from technical innovation, quality assured manufacture & outstanding support both on & off-site.

Our Golden Key pledge is to assume total responsibility for a new home buyer's satisfaction with respect to heating and hot water. This means single-supplier responsibility for the home builder and the peace of mind that brings.

Installers strengthen their own relationships with customers who are already using Gledhill appliances, and benefit from the highest levels of support on site.

Installers also benefit from comprehensive training, on-site support and on-going technical back-up from experienced teams in the field and at headquarters in Blackpool.
 Gledhill Key Accounts Director Lyn Asquith with McCarthy & Stone South East Region Director, Michael French
Extended Component Warranty
Free component replacement is extended to 24 months instead of the normal 12 months.
Technical Assistnace On Site
We offer on-site support for the initial installation of products which are 'new', ie of a type not previously installed by the chosen contractor, or if problems are encountered that you are unable to resolve.
Technical Helpline
For our Golden Key Partners, our pledge is to provide:
From our Blackpool headquarters we offer Golden Key Partners a 7 days a week technical helpline service to ensure products are installed and functioning correctly.

For persistent service problems, we can despatch technicians directly to site. However, should the problem not be related to the Gledhill appliance, then we reserve the right to make a charge in order to cover our costs.
No Quibble Component Replacement
We guarantee 'no quibble' replacement parts by sameday despatch if an order is received by our Spares department by 3 pm. Upon return of the defective part to us, we will make a contribution towards the labour costs involved.